-
Do I
need to provide
Identification?
Yes, the main booker MUST be present
and photographic identification will be
required
-
What is
Security like in the hostel?
The hostel is family-run and
staff reside on the premises. Access to dorms is by key-less
digital lock - guests are given codes at Reception. Windows are
fitted with safety and security mechanisms. There are also
security cameras at the hostel entrance
-
Do I have
to share with others?
Ourbedrooms are PRIVATE for
you and your fiends or family, and unlike in the past you won't
have to share with other guests you may not know. We have rooms
sleeping up to 4, 5, 6, 7 and 8 guests. Prices are
discounted if you are fewer guests than the room
occupancy. We may again offer Shared bedroom
accommodation (once the nature of Hostels across the world,
which makes them unique). Bathrooms are shared but private only
to you when in use
-
Is
bedding provided?
Fresh, clean bedding is provided.
In the tradition of youth hostelling, we ask you to put the
duvet cover, sheet and pillowcase on beds when you arrive, and
return them to Reception before departure. Assistance is
available if required. Own Sleeping Bags are not permitted
-
Is
breakfast available?
Please arrange Breakfast-to-Go in
advance of your stay. A sit-down Self-serve Continental
Breakfast may also be available by prior arrangement. Choose
from cereal, toast, jam, fruit juice, tea or coffee. From time
to time fresh fruit, yoghurt, croissants and petit choco pain
may be available. If partaking in a sit-down breakfast we do
ask you to clean up after yourself. Cooked breakfast may also
be purchased locally - please ask at Reception
-
Do we
have to clean the accommodation when we
leave?
If you use the self-catering
kitchen or take breakfast we ask you leave the work area in
clean and tidy condition, placing rubbish in bins, washing and
drying and putting away your dishes, pans, cutlery, etc. It
will help us greatly if you TAKE AWAY with you any bottles and
cans. Thorough cleaning of bedrooms, bathrooms, common
areas, vacuuming, etc is carried out by staff and is included
in the price
-
Is there
a washing machine or dryer we can use?
Staff can direct you to a nearby
laundrette
-
Is there
a TV?
There is a TV in the TV Lounge,
with YouTube, Netflix Movies and Catch-Up channels
-
Where are
the nearest shops?
Basic snack items, chocolate,
bottled water can be purchased here. The nearest shop is
10 to 15 mins walk away, at Caol or Corpach. It's a pleasant
walk by the canal. The Co-op is open early until late. There
are also major supermarkets in Fort William
-
Can I get
a signal on my mobile phone?
Yes there is a good mobile signal
on most networks
-
Are dogs
allowed in any of the accommodation?
Sorry, as the accommodation is
shared, Dogs are not allowed
-
Are
children allowed?
We can only accept children over
5 years. Children are charged as
adults
-
Do we have to pay for
Wi-Fi?
Wi-fi access
is free of charge, and is accessible everywhere
-
Where can I secure my
belongings?
If you have
valuables you need to take special care of, there is a locker
bank in the hostel. Ask Reception staff for details
-
Are
towels or toiletries provided?
We ask guests to bring their own
towel & toiletries. We can hire you a towel for a small
charge
-
When can
we Arrive and Depart?
Hostel Reception opens from 5:00
pm until 10:00 pm and from 8:00 am until 10:00 am
daily.
-
Early
Departure is possible - please arrange this at
Reception.
-
Early
Arrival is not available.
-
LATE ARRIVAL
- you MUST call us to prearrange. Except for 'Last Train'
Arrivals a per-person Late Arrival fee is payable, and
there is Strictly No Admittance after 23:00 hrs. Late
Arrival outside reception hours should contact staff by
telephone in advance to
arrange
-
The
hostel closes between 10:00 am and 5:00 pm
daily
Staff reside on the premises and are
grateful not to be disturbed unnecessarily during their
free time when Reception is closed. Staff take their time
out afternoons, so please try not to disturb
them
-
Can I
smoke in the hostel, have candles or a
barbecue?
The hostel is strictly NO
SMOKING, but you can smoke
outsideaway
from the building. If you wish to have
a Barbecue please discuss this with Reception staff.
Candles and naked flames are not permitted inside the
hostel
-
Is alcohol
allowed?
Drinking alcohol in reasonable
measure is permitted, but it is a HOSTEL and not a pub. If you
over-indulge or your behaviour deteriorates, or other guests
are disturbed you will not be allowed to stay, you will receive
no sympathy from staff and before you ask - no, you will not
get a refund
-
Can I
cook my own food in the hostel?
Cooking in the hostel is only
available by prior arrangement and you may have to be flexible
with timing - a time will be allocated to your group. The
hostel is equipped with a kitchen with electric hob, microwave
oven, pans, cooking utensils, crockery, cutlery and glassware.
There is also an oven and grill. There are hotel, bistro and
pub serving food within a 10 min walk by the canal, various
take-always that deliver food, and numerous pubs, cafes,
restaurants and hotels in the town centre, 10 mins drive
-
Can we take food and drinks to our
bedroom?
Please
consume food and drinks ONLY in the common
areas, for reasons of
hygiene and cleanliness. These areas
are open from early in the morning until 10:00 am and from 5:00
pm until 10:00 pm daily, when they are closed in compliance
with safety requirements
-
Where can I charge my
phone?
There are
plug sockets in each room and phonechargers in the lounge, but
staff are also available to help
-
Where can I dry my outdoor
gear?
We don't have
a Drying Room, but staff can direct you to where in the hostel
you can drip-dry your clothes. There is a laundrette nearby
-
How can I get to the hostel by bus or
train?
From Fort
William catch the number 46 or 47 bus, asking the driver to
stop at Banavie. There's a bus every 30 mins, or every hour in
the evening. If travelling by train from Skye, get off at
Banavie. If travelling by train from Glasgow, don't get off at
Fort William. Instead, get off at Banavie which is the next
station along the track going to Mallaig. From the station/main
road through Banavie, cross the canal and take the road signed
Banavie. After just 5 mins walk look out for the street sign
for Hostel pointing along Locheil Crescent
-
How clean and safe is the
hostel
We
pride ourselves in providing a safe, secure and clean
environment for our guests. Measures include secure double
glazing and external doors, coded locks on bedroom doors,
security cameras at reception. Staff are trained in food safety
and hygeine, health and safety, fire safety and the usual
cleaning protocols when it comes to cleaning, hygeine and
disinfection. Please see our Cleaning
page for more
information.